| For over twenty years,
the Dispute Settlement Center has trained individuals and groups
in business, nonprofit organizations and government. Learning how
to handle conflict better can enhance productivity and workplace
harmony. We can custom-tailor communication, conflict management,
and mediation trainings for your organization. Or, sign up for one
of our trainings open to the public.
Trainings to be arranged:
Communication and Conflict Management Skills
Acknowledging different perspectives and discovering mutually agreeable
solutions to conflicts requires a high level of proficiency in communication
and problem solving. When we know how to listen to another person's
needs as well as our own, we can prevent many conflicts. In addition,
we become skilled at handling conflicts that do arise.
Participants will:
- explore the concept of conflict;
- analyze the ways we respond to conflict;
- explore the role of emotions and perception in conflict;
- practice effective listening and assertion skills.
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Técnicas
de Comunicación y Manejo de Conflictos
El reconocer diferentes puntos de vista y encontrar soluciones communes
a nuestros desacuerdos require poseer conocimientos de herramientas
de comunicación. Cuando realmente escuchamos las necesidades
de otras personas y podemos articular claramente las nuestras, podemos
prevenir muchos conflictos. Además de convertirnos en personas
capaces de manejar situaciones conflictivas.
Participantes:
- explorarán el concepto de conflicto;
- analizarán las diferentes maneras en que respondemos
al conflicto; explorarán el papel de la percepción
y las emociones en un conflicto;
- Practicarán técnicas de comunicación efectiva.
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Introduction
to Conflict Theory
This one-hour workshop provides a sneak peek at what the Conflict
Management Skills workshop addresses, as well as a basic introduction
to conflict theory.
Participants will:
- gain a greater awareness of conflict and how it affects us;
- explore a variety of ways to respond to conflict;
- become aware of a collaborative model for dealing with conflict.
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Basic Conflict Management Skills
This half-day workshop engages participants in a series of interactive
and fun games designed to explore and practice new approaches to
conflict, active, listening, and skillful assertion.
Participants will:
- learn to see conflict as an opportunity for growth;
- gain an awareness of different conflict resolution styles;
- learn to explore the interests behind positions for more effective
negotiating;
- understand and practice skills for a collaborative method of
conflict resolution.
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Conflict
Management Skills Part I
This half-day workshop engages participants in a series of interactive
and fun exercises designed to explore and practice communication
skills for more effective ways to approach conflict.
Participants will:
- understand a six-step model of negotiation;
- learn to explore the interests behind positions for more effective
negotiating;
- learn and practice listening skills for a collaborative method
of conflict resolution.
(Prerequisite: Introduction
to Conflict Theory)
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Conflict
Managment Skills Part II
This half-day workshop builds upon the skills learned in Part I.
Participants will:
- explore the role of emotions such as stress and anger in conflict,
as well as ways to handle them more effectively;
- learn and practice assertion skills for a collaborative method
of conflict resolution;
- practice resolving a conflict using the six-step negotiation
model.
(Prerequisite: Introduction
to Conflict Theory and Conflict Management Skills Part I)
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Advanced
Conflict Management Skills for the Workplace
To create or maintain positive work environments we must be able
to identify conflict resolution styles that are used in the workplace,
be able to work with “difficult” people and provide
effective feedback. Participants will apply skills learned in previous
conflict resolution skills training and practice advanced conflict
management techniques that are specific to workplace challenges.
In this workshop we will use games, practice opportunities, lecture
and discussion to explore ways to deal effectively with workplace
conflicts. Each participant will also receive a one hour, one-on-one
conflict coaching session with an experienced mediator.
(Prerequisite: Conflict
Management Skills training, Mediation Skills training)
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Conflict
Management: Train the Trainer
Do you work with children or youth? Do you want to help them discover
ways to deal with conflict constructively? Join us as we explore
some creative tools and practice the art of effective training:
having fun and encouraging participants to discover the lessons
for themselves. This workshop is open to adults and teenagers interested
in conflict management education.
Participants will:
- learn and practice basic conflict management concepts and skills;
- experience different training styles and techniques that honor
diverse ways of learning;
- practice presenting conflict management through games, stories,
creative expression, and more;
- receive constructive feedback about your training style.
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Conflict
Management for Educators
Are you an educator? Do you want to respond more effectively when
student conflicts begin to escalate? Do you want to better handle
disagreements with colleagues that inhibit your ability to work
together? Conflict is an often unavoidable part of educational systems,
but it does not have to be destructive. This training is designed
to empower educators to cope with conflict as constructively as
possible. It will specifically address educational contexts (schools,
universities, after-school programs, child-care, youth training
programs).
Participants will:
- learn and practice basic conflict management concepts and skills;
- apply skills and concepts to different conflicts within the
educational setting (student/student; student/staff; staff/staff;
staff/supervisor);
- explore the role of power and perception in conflict.
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Introduction
to Mediation
Mediation skills can be applied within a wide variety of situations:
an employee dispute, a community controversy or a quarrel between
family members. The mediator, acting as an impartial third party,
facilitates communication between the disputants. The mediator neither
makes decisions nor acts as an advocate, but rather supports the
disputants to reach their own solution.
Presentations on the mediation process will be alternated with
opportunities to practice the process through role plays. These
role plays will be supervised by experienced DSC mediators who will
offer feedback and support.
Participants will:
- learn to serve as an impartial facilitator who supports and
empowers others in resolving their conflicts;
- practice discovering people's real interests which are hidden
behind demands and ultimatums;
- practice reflective listening skills, asking effective questions,
and reframing conflict;
- observe a mediation demonstration;
- practice the six-step mediation process.
(Prerequisite: Communication
and Conflict Management/Resolution Skills training)
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Advanced
Mediation Skills
Trained mediators have the opportunity to enhance
their skills with this 6-hour advanced training.
Participants will:
- practice advanced mediation skills such as reframing, finding
common ground, and working with strong emotions;
- explore different mediation styles, strategies, and goals through
a series of interactive exercises and role plays (these role plays
will be supervised by an experienced DSC process observer.)
(Prerequisite: Introduction
to Mediation Skills training, with some mediation experience).
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Having
Good Meetings
People active in all kinds of organizations need to know how to
participate effectively in meetings. This workshop will provide
attendees with tools for enhancing commitment, communication, and
problem solving in the groups to which they belong. Emphasis will
be placed on the contributions that all meeting attendees can make
toward a successful meeting process.
Participants will:
- identify challenging situations that commonly arise in meetings;
- know five key elements of a successful meeting and ways to achieve
them;
- learn how to contribute to the building of group consensus through
skilful communication, meeting preparation, and process management.
(Prerequisite: Introduction
to Conflict Theory; Conflict Managment Skills Part I is also highly
recommended).
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Meeting Facilitation Skills
People active in all kinds of organizations need to know how to
plan and conduct effective meetings.
Participants in this workshop acquire tools for enhancing commitment,
communication, and conflict resolution in the groups to which they
belong, while developing their ability to serve in the role of meeting
facilitator.
Participants will:
- learn and practice basic conflict management concepts and skills;
- know five key elements of a successful meeting and how to achieve
them;
- see techniques demonstrated for preventing and intervening against
common meeting problems;
- learn how to contribute to the building of group consensus through
skillful communication, meeting preparation, and process management;
- practice and receive coaching in group consensus-building skills.
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Cross-Cultural
Conflict Management Skills
Resolving conflicts among people from different cultural backgrounds
requires additional awareness and skills. Through a series of interactive
exercies, this training provides participants with cross-cultural
communication tools as well as conflict management skills which
can be applied to help people from diverse cultural backgrounds
avoid miscommunication and work towards productive solution.
Participants will:
- explore how our cultural values, perspectives and beliefs affect
our actions and perceptions;
- learn strategies for increasing cross-cultural understanding;
- practice conflict management skills in a cross-cultural context.
(Prerequisite: Communication
and Conflict Management/Resolution Skills training).
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Isn't
it time we talk? Talking about end of life care issues with our
loved ones.
This interactive workshop focuses on helping family members have
difficult conversations with loved ones regarding death and end
of life care issues. Practical information about choices in advanced
care planning will also be offered.
Participants will:
- recognize why death is a difficult subject for our society to
talk about;
- practice strategies for pringing up the conversation;
- learn and practice the collaborative model for negotiating issues;
- become aware of existing resources for end of life planning.
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We can also custom-tailor these trainings for your workplace.
Download
Workplace Training Inquiry Form (68k) 
For more information, contact jpotts@disputesettlement.org.
Sample list of training clients:
UNC Law School
UNC School of Public Health
Chapel Hill Housing
Research Triangle Institute
Bowman Gray School of Medicine
NC Association of Rehabilitation Facilities
OPC Mental Health Area Programs
Person County Health Department
Day Care Services
US-EPA
Town of Hillsborough
Alliance for AIDS Services
Natural Resources Leadership Institute
Whole Foods Markets
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Trainings
DSC